How to remove and reinstall PDF printer drivers for Lacerte and DMS

Table of Contents:-

• Solution 1: Utilize the Lacerte Tool Hub- DMS Printer Repair Tool 
  • Step 1: Install the Lacerte Tool Hub
  • Step 2: Run the Lacerte Tool Hub
• Solution 2 – Run a Manual troubleshoot for the PDF printer drivers
  • Step 1: Delete the DMS PDF printer drivers and Lacerte 
  • Step 2: Install and Run the Lacerte and DMS PDF printer drivers
• How to Install the DMS drivers if Lacerte isn’t installed?
• How to install DMS Printer Drivers and Lacerte? ( With Lacerte 2015/later installed)

You may have to remove or reinstall the Lacerte and/or DMS PDF Printer drivers, many times, in order to resolve certain problems in the application. 

Solution 1 – Utilize the Lacerte Tool Hub- DMS Printer Repair Tool

Step 1: Install the Lacerte Tool Hub

1. Close your Lacerte application.
2. Go to the official website and download the Lacerte Tool Hub Installation file.
3. Next, save the file at an easily accessible location on your desktop. 
4. Open the downloaded file. It will be titled: lacertetoolhub_setup.exe.
5. Now, proceed with the on-screen instructions to install and click on “I agree to the terms and conditions”.
6. Once finished, double-click on the tool hub icon on your Windows desktop to run the tool hub. The shortcut icon will display like the below figure 1.1.

Fig 1.1

Pro Tip:

If you can’t locate the icon, go to the search bar in the Window and make a search for Lacerte Tool Hub or open the program list. For more reference look at Figure 1.2

Fig 1.2

Step 2: Run the Lacerte Tool Hub

1. Double-click on the icon and run the Lacerte Tool Hub.
2. Select the Printing option present on the left.
3. Tap on the DMS Printer Repair option at the right bottom. Look at Figure 1.3
4. Proceed with the on-screen instructions to use the DMS Printer Repair tool.

Fig 1.3

Solution 2 – Run a Manual troubleshoot for the PDF printer drivers

Step 1: Delete the DMS PDF printer drivers and Lacerte

1. Press the Windows Key + R on the keyboard to start the Run application.
2. Enter Control Printers and select OK.
3. Search for the DMS PDF Printer drivers.
4. Double-click and click on the Remove Device.
5. Find the Lacerte Tax PDF 4.0 drivers application.
6. Right-click and select the Remove Device.
   • If the drivers are stacked on some other printer drivers.
     1. Double-click on the stack of drivers.
     2. Select the Delete Print Queue.
     3. Tap the correct driver to remove it.
     4. Move forward with the continued set of steps to install the Lacerte and DMS printer drivers.

Step 2: Install and Run the Lacerte and DMS PDF printer drivers

4. Go to the File Explorer using the Start menu.
5. Browse the file path C:\Program Files (x86)\Common Files\Lacerte Shared.
6. Now, open the 20YY Lacerte WebSetup/WebSetupYY.exe.
   • YY indicates the 2-digit year of the program in the format of 20YY.
   • Next, run the file by right-clicking and selecting Run as administrator
   • Alternatively, run the application by pressing the Windows Key + R.
7. Now, proceed with the steps as listed by the installation wizard to carry out.

How to Install the DMS drivers if Lacerte isn’t installed?

1. Start the File Explorer.
2. Navigate to C:\Program Files (x86)\Intuit\DMS.
3. Find the file of DMSSetup.exe.
4. Run it and if.
   • The file isn’t at the location, start the DMSSetup.exe file using the DMS Database.
   • Or, double-click and choose Run as admin else use the run application (Windows Key + R).

How to install DMS Printer Drivers and Lacerte? ( With Lacerte 2015/later installed)

1. Close down the Lacerte and DMS applications.
2. Press the Windows Key + E to start File Explorer.
3. Go to the file path: C:\Lacerte\YYtax\lacertepdf_450_tool.exe.
4. Now, mark the lacertepdf_450_tool.exe.
   • YY indicates the two-digit program year in the YY format.
5. Double-click and run it in administrator mode.
6. Wait for a few minutes for the program to run. Tap on any key to continue until it finishes.